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All the answers to your

FREQUENT ASKED
QUESTIONS

GENERAL QUESTIONS

How do I register to Reputeka?

You may register by filling the form or through Facebook connect. Your Reputeka profile will be linked to your Facebook account.

How do I purchase on Reputeka?

Buying on Reputeka is very simple.
Please log in, after signing, choose your product and click on the button BUY.
If you have not already done so you will need to enter your shipping address by clicking on the link at the top left.
Once entered, click on the cart to proceed with the purchase.
The system will direct you to the payment page of PayPal and from there you can choose to pay with PayPal, credit card or cash.

I am a craftsman and I want to sell my products on Reputeka, What do I do?

Go on www.reputeka.com or write an e-mail to info@reputeka.com
and the Reputeka team will evaluate your prices closely and reply as soon as possible.

PAYMENTS

How do I purchase with a PayPal account?

You simply enter your e-mail and password with which you registered on PayPal.
For more information click here.

How do I purchase with the Credit Card?

The purchases made by credit card are preserved through the use of an additional security filter provided by PayPal, Through which you can decide whether to sign up for PayPal or insert only the data of your card to finalize the purchase.

Are the payments secure?

Your safety is our priority. Reputeka is committed to protecting the security of transactions made
and your personal information. For this reason, Reputeka adopts a very advanced technology to encrypt all your data.


The payment can also be made through wire transfer.

SHIPMENT, DELIVERY AND RETURN

What are the shipping times?

The products will all be sent by postal delivery and delivered within 3-5 working days;
except for products with construction times indicated in their description.

The product I purchased arrived damaged, what should I do?

If the purchased item arrives damaged or broken write immediately (within 14 days of being received)
to info@reputeka.com attaching a picture describing the state of the product.
We will try to solve the problem very quickly.

The product that I purchased is not in accordance to the description, what should I do?

If the purchased item is not in accordance to the description of the website immediately write
(within 14 days of received) to info@reputeka.com attaching a picture that describes the state of the product.
We will try in every way to solve the problem quickly.

Online Dispute Resolution for consumers

Consumers residing in Europe have to be aware of the fact that the European Commission has established an online platform providing an instrument of alternative dispute resolution. Such an instrument can be used by EU-based consumers to reach an out-of-court settlement about disputes pertaining and/or deriving from online sales contracts for goods and services. As a consequence, if you are an EU consumer, you can use such platform for the resolution of any dispute arising from the contract you stipulated with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/)

THE NEW SHOWCASE
FOR THE ITALIAN
ARTISAN

Write to info@reputeka.com
The Reputeka team will answer you as soon as possible